Privacy Policy – VIP Transport QC
1. Information gathering
We collect information when you fill out a form, make a reservation, or visit our website. This information may include your name, email address, phone number, and any other data necessary to process your request. Technical information, such as your IP address and browser type, may also be collected through cookies.
2. Use of data
Your information is used to manage your bookings, respond to your requests, improve our services, and ensure the security of the site. We only share your data with third parties if required by law.
3. Data Security
We implement security measures to protect your information from unauthorized access. Despite these efforts, no data transmission over the Internet is completely secure.
4. Cookies
Our website uses cookies to improve your experience. You can configure your browser to refuse these cookies if you wish.
5. Your rights
You can request access to, modification of, or deletion of your data by contacting us via the contact form.
6. Amendments This policy may be updated at any time. Any amendments will be posted on this page.
7. Contact
For any questions, you can write to us via the contact form.
Thank you for your trust.
For any questions regarding the protection of personal information, please contact the person in charge of the protection of personal information, Mr. Yves Langlois, President, via the contact form.
VIP Transport Quebec Cancellation Policy
Cancellation and refund conditions
Any cancellation made more than 48 hours before the scheduled service time is fully refundable. If the cancellation is made between 24 and 48 hours before the service, a fee equal to 50% of the total amount will be applied. For any cancellation made less than 24 hours before the service, no refund will be given.
Lateness and absences
If the client is late, the driver will wait up to 15 minutes at no extra charge. After this time, additional fees may apply, or the booking will be considered canceled without refund. Any no-show by the client without prior notification will also be considered a last-minute cancellation and will not be eligible for a refund.
Exceptional cases
In exceptional circumstances, such as extreme weather conditions or unforeseen events affecting transport safety, VIP Transport Quebec reserves the right to cancel or postpone the service. In these cases, a full refund or rescheduling may be offered, subject to availability.