Privacy Policy – Transport VIP QC
1. Information Collection
We collect information when you fill out a form, make a reservation, or browse our website. This may include your name, email address, phone number, and any other data necessary to process your request. Technical information such as your IP address and browser type may also be collected through cookies.
2. Data Usage
Your information is used to manage your reservations, respond to your inquiries, improve our services, and ensure website security. We do not share your data with third parties unless required by law.
3. Data Security
We implement security measures to protect your information from unauthorized access. Despite these efforts, no Internet transmission is completely secure.
4. Cookies
Our website uses cookies to enhance your experience. You can configure your browser to refuse cookies if you prefer.
5. Your Rights
You may request access to, modification, or deletion of your data by contacting us at info@transportvipqc.com.
6. Changes to the Policy
This policy may be updated at any time. Any modifications will be displayed on this page.
7. Contact
For any questions, you can contact us at info@transportvipqc.com .
Thank you for your trust.
For any requests regarding the protection of personal information, please contact the Privacy Officer, Mr. Yves Langlois, President, by phone at 418-208-7975 or by email at info@transportvipqc.com.
Cancellation Policy Transport VIP Québec
Cancellation Conditions and Refunds
Any cancellation made more than 24 hours before the scheduled service time is fully refundable. If the cancellation is made between 12 and 24 hours before the service, a fee equivalent to 50% of the total amount will be applied. For any cancellation occurring within less than 12 hours, no refund will be granted.
Delays and No-Shows
In case of client delay, the driver will wait up to a maximum of 15 minutes at no extra charge. After this period, additional fees may apply, or the reservation may be considered canceled without a refund. Any client no-show without prior notification will also be considered a last-minute cancellation and will not be eligible for a refund.
Exceptional Circumstances
In certain exceptional circumstances, such as extreme weather conditions or unforeseen events affecting transportation safety, Transport VIP Québec reserves the right to cancel or reschedule the service. In such cases, a full refund or a rescheduling of the reservation may be offered depending on availability.
